Your agent answers for you, 24/7.

It depends on how you register it. The number has to be approved as a WhatsApp sender in your Twilio account; whether you can keep using it in the WhatsApp app or need a new one is settled when you register it with Twilio and Meta.

Yours. Yada connects to your Twilio account and your WhatsApp account, it doesn't own them: Yada is not a Meta Tech Provider and owns no Meta assets. If you stop using the service, your account and your conversations remain yours.

Twilio charges them directly to your Twilio account, at its per-country rates. Yada doesn't charge for WhatsApp messaging: you pay Yada for your plan and the AI.

It says so and hands you the conversation. We'd rather a customer waited than got an invented answer.

No. Each business is isolated at the database level, and we verify that isolation with automated tests on every change we make.

Getting blocked doesn't depend on Yada: it depends on how your account behaves under WhatsApp's rules. Nobody —neither us nor any provider— can guarantee that Meta won't restrict an account, because Meta decides on its own and without notice. What we can tell you is how Yada behaves: the bot doesn't start conversations on its own, and broadcasts are only ever scheduled by you, with Meta-approved templates and recipients who gave their consent.

No. The bot only replies to people who wrote to you first, within the 24-hour window WhatsApp allows. Messaging people who didn't write first is one of the most frequent causes of blocks, so the bot is built so that it can't do it. The only exception is the broadcast campaigns you schedule yourself.

Yes, within limits. From the Campaigns section of the CRM you schedule a WhatsApp broadcast with a Meta-approved template, a recipient list you upload and a confirmation that every number gave consent. There is no free text and no sending without consent: that kind of broadcast is, along with messaging people first, what most quickly gets a WhatsApp number limited or restricted. Broadcasts don't use your quota: they are prepaid from your balance.

An afternoon, if you have your catalogue to hand.

Yes. The chat widget installs with a single line of code on your site or CRM, and answers with the same information it uses on WhatsApp.

Yes. A team at Danitas Tech walks you through it, from connecting your number to getting the widget running on your site.

The plan is paid monthly and includes a set number of bot replies; larger plans add replies and channels, like Telegram and the web chat widget. Current prices are in the Pricing section of this page. Broadcasts don't use your quota: they are prepaid from your balance.

Yes, it already works. You create your bot with @BotFather, paste the token in the panel and you're done. Telegram is added depending on the plan: see the Pricing section.

No. Instagram, Messenger, SMS, email and phone calls are not available and have no date. Today the channels are WhatsApp, the chat for your website and Telegram.

CSV, PDF, DOCX and TXT, up to 20 MB each. Excel files can't be uploaded directly: export them to CSV. Stock and prices go in a CSV; policies and catalogue can be Word or PDF.

Your name, an email, a password, your business details and a phone number with country code. Then you confirm your email with the link we send you: without it you can't pay or connect channels, but you can use the rest of the panel.

By QR from any Bolivian bank, with no credit or debit card. The payment is converted to US dollars at the rate of the moment, and your balance and usage are always shown in dollars.